Effective Date: November 2025

 

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Purpose

At Glassnik, we are committed to maintaining transparency, fairness, and accountability across our platform. We value the trust of our creators, users, and partners, and we take all complaints seriously. This policy outlines how complaints can be submitted, how they are handled, and what you can expect from us throughout the process.

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Who Can Make a Complaint

Anyone who interacts with Glassnik — including users, creators, studios, affiliate partners, or members of the public — may lodge a complaint about:

• Content published or hosted on Glassnik

• Conduct by creators, users, or Glassnik representatives

• Technical or service issues

• Misuse of data or breach of privacy

• Violations of Glassnik’s Terms of Service, Content & Creator Policy, or other platform guidelines

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How to Submit a Complaint

You can submit a complaint by emailing our support team at:
📧 info@glassnik.com

Please include:

1. Your full name and contact details

2. A clear description of the issue

3. Links or screenshots (if relevant)

4. The date and approximate time of the incident or issue

We encourage all complaints to be made in good faith and with sufficient detail to enable us to investigate effectively.

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How We Handle Complaints

1. Acknowledgement – We will confirm receipt of your complaint within 3 business days.

2. Assessment – We’ll review your complaint to determine the appropriate next steps.

3. Investigation – Depending on the nature of the complaint, this may involve consulting relevant team members or reviewing internal records.

4. Response – We aim to provide a full response within 10 business days, outlining the findings and any corrective action taken.

5. Follow-Up – If you’re not satisfied with our response, you may request an independent review by contacting info@glassnik.com.

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Resolution and Outcomes

Where a complaint is upheld, Glassnik may take one or more of the following actions:

• Removal or modification of content

• Suspension or restriction of account access

• Policy or process updates to prevent recurrence

• Apology or explanation to affected parties

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Confidentiality and Privacy

All complaints are handled confidentially. Personal data collected as part of the complaints process will only be used for resolving the issue and will be managed in accordance with our Privacy Policy.

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Continuous Improvement

Glassnik regularly reviews complaints and feedback to improve our services, ensure fairness across the platform, and enhance the overall experience for creators and users.

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Contact

If you have any questions about this policy or wish to make a complaint, please contact:
📧 info@glassnik.com